As Vice President, E-Business Digital Social Care, Tammy Twedt leads servicing strategy and operations for digital servicing for Consumer Lending at Wells Fargo. She has spent the last 6 years creating the platform for social media and review management. Prior to Wells Fargo, she led customer experience operations at both Principal Financial Group and Citi Bank. Her passion is helping others learn and understand the importance of fostering engagement, diversity, and inclusion in both the work place and in the community.
Wed Oct 30 - 9:45am - 10:15am
Optimizing Digital Solutions to Connect with and Service Retail Banking Customers
Today’s leading financial institutions will share their most effective digital marketing strategies for connecting with and servicing customers. Learn how these innovative brands engage their communities, empower local financial professionals, and manage customer reviews.